Refund Policy

Last updated: 01 November 2026

We want you to be happy with every pair you buy from Goldsathi. This policy explains when you can cancel an order, exchange a size, return footwear, and get a replacement or refund.

1. Cancelling an order

  • You can cancel your order free of charge any time before it is dispatched. Call or email us with your order number.
  • Once the order has been dispatched, it cannot be cancelled. You can refuse the delivery at your door instead.
  • As orders are Cash on Delivery, no payment is taken for cancelled or refused orders.

2. When you can return or exchange

You can ask for a size exchange, replacement or refund if:

  • the shoes arrive damaged, defective or with manufacturing faults;
  • you received the wrong style, colour or size;
  • the size does not fit and the pair is unused, unworn outdoors and in original packaging with tags; or
  • the product is materially different from what was described on the website.

3. How to request a return or exchange

  • Contact us within 7 days of delivery with your order number.
  • Share clear photos of the shoes, the size label, the packaging and the issue (if any).
  • For size exchanges, tell us the size you need. We will confirm availability before arranging pickup.
  • Keep the pair unused and in original condition until the return is resolved. We will arrange pickup from your address where available.

4. What cannot be returned

  • Shoes that have been worn outdoors, soiled, scuffed or altered.
  • Pairs returned without original box, tags or accessories that came with the product.
  • Return requests made more than 7 days after delivery (except for hidden manufacturing defects reported promptly).
  • Customised or made-to-order footwear, if any such items are clearly marked as non-returnable.

5. Replacement, size exchange or refund

  • After we check the returned pair, we will offer a size exchange, a replacement of the same product, or a refund.
  • Size exchanges depend on stock. If your preferred size is unavailable, we will offer another style of equal value or a refund.
  • Refunds are paid by UPI or bank transfer to the account you give us, usually within 5–7 working days after the return is approved.
  • The refund covers the product price. The delivery charge is also refunded if the problem was our mistake (wrong item, damage or defect).

6. Contact us